Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to TinyHug. The terms "we", "us" and "our" refer to TinyHug. TinyHug operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). TinyHug is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We aim to provide accurate product descriptions and information. However, minor differences in appearance, packaging, or product presentation may occur.

All descriptions of products are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. TinyHug reserves the right to accept or decline your order where permitted by applicable law.

Your order is not accepted until TinyHug confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Cancellation requests made after an order has been processed may not always be able to be accommodated.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the contact information provided at the time the order was made.

Your purchases are subject to return, refund or exchange in accordance with our Refund Policy.

You agree that products purchased from TinyHug are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price displayed at the time the order is placed and will be set out in your order confirmation.

Unless otherwise expressly stated, applicable taxes and shipping charges will be displayed during checkout where required.

Prices posted in our online store may differ from prices offered by third-party websites or retailers.

We may offer promotions from time to time that are subject to separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that you are authorized to use the payment method provided for your purchase and agree to pay all charges incurred at the prices displayed at the time of purchase, including applicable shipping charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times provided on our website are estimates unless otherwise stated.

Delivery times may be affected by circumstances outside our reasonable control, including shipping carrier delays, customs processing, weather, public holidays, transportation disruptions, or other unforeseen circumstances.

For information about available shipping methods, estimated delivery times and applicable shipping charges, please refer to our Shipping Policy.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by TinyHug, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent, except where permitted by law.

TinyHug's names, logos, product and service names, designs, and slogans are trademarks of TinyHug or their respective owners. You must not use TinyHug trademarks without prior written permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services. We neither monitor nor control these third-party tools.

You acknowledge and agree that third-party tools are provided on an "as is" and "as available" basis, to the extent permitted by applicable law, and without endorsement.

Any use by you of optional third-party tools is at your own risk and discretion. You should ensure that you understand and accept the terms on which such tools are provided by the relevant third-party provider.

We may also introduce new features, tools and resources through the Services in the future. Any such new features will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy practices or other policies of third-party websites.

If you decide to leave the Services to access third-party websites, you do so at your own risk.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

TinyHug is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with TinyHug.

By using the Services, you acknowledge that Shopify is not responsible for the products sold by TinyHug or for the transactions between you and TinyHug, except where Shopify is legally responsible under applicable law.

You agree that Shopify and its affiliates are not responsible for any claims relating to products purchased from TinyHug to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in accordance with applicable laws and Shopify's policies.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers where necessary to process orders, payments, shipping, customer support and other services.

Please review our Privacy Policy for more information about how we and our service providers collect, use and protect personal information.

Shopify's Privacy Policy is available on Shopify's website.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant TinyHug a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback for purposes related to operating, improving and promoting the Services, subject to applicable law.

You represent and warrant that you own or have the necessary rights to the Feedback you submit and that your Feedback does not violate the rights of any third party.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable or that violates any person's intellectual property or other rights.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information or cancel orders where permitted by law if information is inaccurate.

We may make such changes at any time, including after an order has been submitted, where legally permitted.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable laws or regulations;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any person;

(e) to transmit false or misleading information;

(f) to upload or transmit malicious code, viruses, or other harmful material;

(g) to spam, phish, or engage in fraudulent activity;

(h) to impersonate another person or entity;

(i) to interfere with or disrupt the operation or security of the Services; or

(j) to use automated systems or tools in a manner that violates applicable laws, these Terms, or restrictions imposed by TinyHug or Shopify.

We reserve the right to suspend or terminate access to the Services where we reasonably believe that these Terms have been violated or where required to protect our Services, users or business.

SECTION 14 - AGENTS

14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services.

14.2 "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.

14.3 Agents may not access, use, or interact with the Services where such access is prohibited by TinyHug or applicable law.

14.4 We may limit, including by technical measures, whether and how automated systems or Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where permitted by applicable law if you violate these Terms or if necessary to protect our Services, users or business.

You remain responsible for any amounts due up to and including the date of termination.

The following sections will continue to apply following termination where applicable: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

To the fullest extent permitted by applicable law, TinyHug does not guarantee that the Services will always be uninterrupted, timely, secure or error-free.

Except as expressly stated by TinyHug or required by applicable law, the Services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right or statutory protection that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TinyHug and its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors shall not be liable for indirect, incidental, special or consequential damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for certain consumer rights, personal injury caused by negligence, fraud, or other liability that cannot legally be excluded or limited.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless TinyHug, its affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from claims, losses, damages or liabilities arising from your violation of these Terms, violation of applicable law, or misuse of the Services.

This provision does not apply to the extent that such liability cannot lawfully be imposed on you.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of TinyHug to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with the policies referenced in them, constitute the entire agreement between you and TinyHug concerning your use of the Services and supersede prior agreements, communications and proposals concerning the Services.

Any ambiguities in the interpretation of these Terms will be interpreted in accordance with applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent, except where permitted by applicable law.

TinyHug may transfer or assign these Terms and its rights and obligations where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by the laws applicable in the jurisdiction where TinyHug is legally established, without limiting any mandatory consumer protection rights that apply to customers in their country of residence.

Nothing in this section prevents a consumer from relying on mandatory rights and protections provided by the laws applicable to them.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Where required by applicable law, we will notify you of material changes and specify when such changes become effective.

Your continued use of or access to the Services following the posting of changes to these Terms constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: hello.tinyhug.store@gmail.com

TinyHug

For customer support, please contact us using the email address above.

If required by applicable law, additional business information will be provided to customers through the appropriate legal or business information pages.